Emergency Healthcare Help

If you are experiencing a medical emergency, call 911 immediately. Emergency care is available to everyone, regardless of immigration status or ability to pay.

Available 24/7
Always here when you need help
Protected by Federal Law
Your rights are guaranteed
Free Interpreters
Available in all languages

Your Emergency Healthcare Rights

Federal law protects your right to emergency medical care, regardless of immigration status or ability to pay

EMTALA: Emergency Treatment Rights
The Emergency Medical Treatment and Labor Act (EMTALA) requires hospitals to provide emergency care to everyone

Mandatory Medical Screening

Hospitals must examine you to determine if you have an emergency medical condition

No Payment Required Upfront

Hospitals cannot refuse to screen or treat you because you cannot pay

Stabilization Requirement

Hospitals must stabilize your emergency medical condition before discharge or transfer

No Unsafe Transfers

You cannot be transferred to another hospital until you are medically stable

42 U.S.C. § 1395dd
Additional Patient Care Rights
Beyond emergency treatment, you have additional rights during your hospital visit

Language Interpretation Services

Free professional interpreters must be provided in your language

Informed Consent

You have the right to understand your treatment and give informed consent

Patient Advocate Access

You can request to speak with a patient advocate or social worker

Privacy Protection (HIPAA)

Your medical information is protected and confidential

Multiple Federal Laws

Critical Emergency Contacts

Save these numbers - they could save your life or someone else's

Emergency Medical Services

Life-threatening emergencies

Available 24/7 in all languages

Crisis Text Line

Mental health crisis support

Free, confidential, 24/7

Poison Control Center

Poisoning emergencies

Expert poison information 24/7

Suicide Prevention Lifeline

National suicide prevention hotline

Crisis counseling 24/7

Domestic Violence Hotline

National domestic violence support

Safe, confidential support 24/7

Language Line Services

Professional interpretation

Free at emergency departments

Emergency Preparedness Guide

Be prepared before an emergency happens - gather these items now

Essential Documents to Gather
Keep copies of these items in a safe, accessible place

Identification Documents

  • • Driver's license or state ID
  • • Passport or consular ID
  • • Birth certificate
  • • Any government-issued photo ID
  • • Even expired IDs can be helpful

Medical Information

  • • List of current medications and dosages
  • • Known allergies (medications, foods, materials)
  • • Chronic medical conditions
  • • Previous surgeries or hospitalizations
  • • Emergency contact information

Insurance & Financial Documents

  • • Health insurance cards (if you have them)
  • • Medicaid or Medicare cards
  • • Previous hospital or clinic records
  • • Remember: No insurance? You'll still be treated
What to Expect at the Emergency Room
Understanding the ER process can reduce stress and anxiety

Triage Process

  • • Initial assessment of your condition
  • • Priority based on medical urgency, not arrival time
  • • Most serious cases are seen first
  • • Wait times vary based on severity

Medical Screening & Treatment

  • • Detailed examination by medical staff
  • • Diagnostic tests (blood work, X-rays, etc.)
  • • Treatment to stabilize your condition
  • • Discharge planning or hospital admission

Language Support Available

  • • Free professional interpreter services
  • • Phone or video interpretation available
  • • Medical translation for all communications
  • • Written materials in your language

Financial Protection & Assistance

You have options for managing emergency medical bills

Emergency Medicaid
  • Covers emergency medical conditions
  • Available regardless of immigration status
  • Apply at the hospital or social services
  • Can cover bills retroactively (up to 3 months)
Hospital Financial Aid
  • Charity care programs available
  • Payment plans with low or no interest
  • Income-based bill reduction or forgiveness
  • Ask to speak with a financial counselor
Important Reminders
  • You cannot be turned away from emergency care
  • Treatment comes first, payment discussions later
  • Emergency Medicaid won't affect immigration status
  • Keep all medical records and bills

Quick Reference Card

Bookmark this page or save this information for quick access in emergencies

Emergency Numbers

Medical Emergency:911
Crisis Text Line:741741
Poison Control:1-800-222-1222
Suicide Prevention:988

Your Rights

Cannot be turned away from ER
Free interpreter services available
Privacy protected by HIPAA
Emergency Medicaid available

Your immigration status does not matter in a medical emergency. Federal law protects your right to emergency care.